What The Best Leaders Do

Great leaders are almost always great simplifiers, who can cut through argument, debate, and doubt to offer a solution everybody can understand.
—General Colin Powell

Admittedly there are many skills, behaviors, and traits that differentiate the most effective leaders from others, and we wanted to share yet another perspective.

Professors from Harvard Business School’s General Management Unit were asked “what qualities distinguish extraordinary leaders from merely average ones?” Danielle Knox compiled the results and shared the following:

1. They clarify the complex shared John Shad, Professor of Business Ethics
“They can communicate very clearly and succinctly—usually with short words and short sentences—and even on complex issues. They’ve developed the skills necessary to really get to the heart of things.”

2. They embrace new thinking was what Rosabeth Moss Kanter and Ernest Arbuckle Professors of Business Administration provided.
They resist distilling their work into just one thing! Excellent leaders see nuances, contradictions, possibilities for error, counter-trends, and opposing views. In short, they listen, include many viewpoints, learn from critics, and remain aware that trends could shift quickly. And then they are better armed when they act quickly and decisively.”

3. Chester A. Huber, senior lecturer of business administration and former CEO of OnStar said: They balance confidence and humility
“Great leaders have the ability to act decisively and with confidence to inspire their team while simultaneously displaying a humility that respects and encourages their team’s best efforts. They’re great learners that view successful outcomes as both achieving specific objectives and improving their organization’s ability to deal with its next wave of challenges.”

4. They unite employees around a mission said Joseph B. Fuller, Professor of Management Practice.
“Effective leaders communicate the organization’s objective function—what are we trying to accomplish, what’s the definition of victory, how should we measure our success—constantly and broadly within their institution. That ensures alignment and allows them to delegate responsibility for designing and implementing plans to achieve those ends to the maximum degree possible.”

5. Leonard A. Schlesinger, Baker Foundation Professor selected: They set high standards
“The answer to this question has proven to be relatively timeless in spite of all of the more recent pronouncements. The classic Handbook of Leadership has defined the effective leader as someone ‘who sets high standards and expresses caring.’ Virtually all written since this articulation has proven to be a variation on this theme.”

6. They avoid distractions is what University Professors Rebecca M. Henderson and Natty McArthur provided.
“They focus!”

Of the 6 qualities identified, which do you most identify with? Are there any you’d like to develop?

The leader has to be practical and a realist yet must talk the language of the visionary and the idealist.
—Eric Hoffer

The MLK Legacy

The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy.
–Martin Luther King, Jr.

Every January we honor the life and memory of Martin Luther King, Jr, a minister, a civil-rights activist, a leader, an advocate of nonviolence, and a Nobel Peace Prize winner (1964). 

Here’s why:
Dr. King influenced so many without being arrogant
Without being a bully
Without being violent
Without looking down and speaking poorly of others
Without being divisive

Quite the contrary, his focus was on peace and unity He always held true to his beliefs, he wanted to make a difference in our world, and he wanted to create a national movement to promote equality and economic opportunities for everyone. Period.

Dr. King shared his “I Have a Dream” speech (and vision) at the 1963 March on Washington for Jobs and Freedom, and Professor Wadhwa provides the following insights from that speech:

Great leaders do not sugar-coat reality
  Great leaders engage the heart
  Great leaders refuse to accept the status quo
  Great leaders create a sense of urgency
  Great leaders call people to act in accord with their highest 
       values
  Great leaders refuse to settle
  Great leaders acknowledge the sacrifice of their followers
  Great leaders paint a vivid picture of a better tomorrow
  Great leaders know it’s always right to do what is right

One of Dr. King’s most famous quotes was:
Life’s most persistent and urgent question is, ‘What are you doing for others’?

As a leader (and a person), what are you doing for others and how are you contributing to making a difference in the workplace? Could more be done?

If I cannot do great things, I can do small things in a great way.
― Dr. Martin Luther King, Jr.

Getting Started

The secrets of success are getting started and being persistent.
–Debasish Mridha

In September 2019 we asked you to assess where you “were” and where you wanted “to be” before the end of the year.

We received very few comments so feel it’s necessary to ask again. As 2020 kicks off, from both a personal perspective, and for your organization, what actions do you have in place to get started?

Ask Yourself:

  • Does your Vision and Mission remain the same?
  • Are they documented and have they been communicated?
  • What goal changes need to be made to support 2020?
  • What role changes need to occur?
  • Are there any key positions that need to be filled?
  • Would mentorships or cross training help build bench-strength?
  • What are your top 3 priorities for the 1st QTR?
  • Does new technology require up-skilling?
  • Are there any new relationships that need to be assessed and enhanced?
  • Have all 2019 obstacles been identified and removed?

What are you doing to GET STARTED? Is your team engaged? Have you created a work culture that is aligned and fosters success?

You don’t have to be good to start … you just have to start to be good!
― Joe Sabah

Resolutions Require Commitment

The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor.—Vince Lombardi

It’s not uncommon for many of us to make New Year’s resolutions. Initially we’re “gung-ho” about our intentions, but all too often by the 2nd, 3rd, or 4th month of the New Year, we’ve put them aside. Success Magazine’s Inga Stasiulionyte recommends:

1. Focus on commitment, not motivation.
Just how committed are you to your goal? How important is it for you?
2. Seek knowledge, not results.
If you focus on the excitement of discovery, improving, exploring and experimenting, your motivation will always be fueled.
3. Make the journey fun.
If you make it too serious, there’s a big chance it will start carrying a heavy emotional weight and you will lose perspective and become stuck again.
4. Get rid of stagnating thoughts.
Thoughts influence feelings and feelings determine how you view your work; focus on the ones that will move you forward (excitement, experimenting, etc).
5. Use Your Imagination
Maintain your energy and rename your situation with a positive twist; find something to learn, and for three days, think and say positive things only.
6. Stop being nice to yourself.
Motivation means action and action brings results. Get out there, challenge yourself, do something that you want to do even if you are afraid.
7. Get rid of distractions.
Learn to focus on what’s most important. Write a list of time-wasters and hold yourself accountable to not do them.
8. Don’t rely on others.
You should never expect others to do it for you; it’s all on you.
9. Plan.
Know your three steps forward; update your weekly calendar with when you will do what and how.
10. Protect yourself from burnout.
Be self aware and recognize any signs of tiredness and take time to rest. Do diverse tasks, keep switching between something creative and logical, something physical and still, working alone and with a team. Switch locations. Meditate, or just take deep breaths, close your eyes, or focus on one thing for five minutes.

What 3 commitments are you focusing on in 2020?

There’s no abiding success without commitment.—Tony Robbins

Just Two Things

The way to get started is to quit talking and begin doing.
– Walt Disney

Why “Two Things” you ask? 

  • We’d like you to pick ONE thing (event, process, etc) that worked well for you/your organization in 2019 and will likely continue to add value in 2020. Don’t lose sight of it!
  • Next, pick ONE thing that you will change to make 2020 more successful

The change could be related to you as an individual, or for your team/organization. Some things to consider:

From an individual perspective:

  • Where do you want to be more impactful? (personally or professionally)
  • What development area(s) would help most with your growth? (financially or intellectually)
  • Are there relationships that need to be developed or enhanced?
  • Does communication need to be addressed – is it insufficient or lacking clarity?
  • Are you committed to being a continual learner?
  • How’s your home/work balance?

From an organizational perspective, do your colleagues/direct reports:

  • Trust one another?
  • Engage in healthy conflict?
  • Commit to decisions?
  • Hold one another accountable?
  • Focus on achieving collective results?
  • Does the work culture support the agile mind-set?
  • Is risk taking encouraged?
  • Are differences (values/cultural/strengths/behaviors) recognized, appreciated, and valued?

It all starts with awareness, goals, and taking action. What do you have planned for 2020? How are going to make your plans real? Are there any barriers preventing you from succeeding? What or who could help?

Wishing you success in 2020!

Do what you can with all you have, wherever you are.
– Theodore Roosevelt

Year End Challenge

Challenge Yourself, and Your Team!

Challenge yourself!  Below are our 12 “Courageability” factors that impact leadership success:

  • Live and work with passion
  • Document and share your goals
  • Commit to addressing and tracking your goals
  • Understand and leverage your strengths and the strengths of others
  • Communicate with confidence and clarity
  • Manage conflict and understand how it can be inspirational
  • Develop others
  • Effectively delegate
  • Enrich your skill-set
  • Remain controlled
  • Reward and recognize others with regularity
  • Learn to succeed from your failuresWhich 3 do you find most challenging? Make development plans now to address growth areas.

    If you want to lead more effectively, shorten the distance between the future and present. Inspiring innovation and leading change call for more than process– they require the adoption of a cultural mindset.
    Mike Myatt Forbes – March 7,2013

Do’s and Don’ts Of Success

Success is not final, failure is not fatal: it is the courage to continue that counts.
—Winston Churchill

We’ve talked about experiencing failures, learning from our mistakes, and then moving on. It’s something we all experience; what’s also required is that we maintain a healthy attitude and take ownership of our error. 

Additionally, we need to retain the courage to take risks, and when issues arise, honestly assess what went wrong so “it” doesn’t happen again.

Dr. Henry Cloud, clinical psychologist and author, conducted studies and wanted to learn what made people successful in business, life and relationships and provides the following:

10 “doorways” of learning that high performers go through, never to return again:

  1. Return to what hasn’t worked.
  2. Do anything that requires them to be someone they are not.
  3. Try to change another person.
  4. Believe they can please everyone.
  5. Choose short-term comfort over long-term benefit.
  6. Trust someone or something that appears flawless.
  7. Take their eyes off the big picture.
  8. Neglect to do due diligence.
  9. Fail to ask why they are where they find themselves.
  10. Forget that their inner life determines their outer success.Dr. Cloud says: “we don’t need new ways to fail….the old ones are working just fine!”

    All of us make mistakes, even the superstars! We need to recognize what is NOT working for us, and accept when change needs to occur. We don’t always immediately know what those changes may be, but we can immediately know what NOT to continue doing.

    Are you committed to learning and living the “DOs” and DONT’s” of success?

To make no mistakes is not in the power of man; but from their errors and mistakes the wise and good learn wisdom for the future.–Plutarch

Are Managers Leaders?

The Number One problem in organizations today is not a “lack of leadership.”
It is untrained people managers.-John G. Miller

We have shared that “Leaders want their organization to LEARN, so it can GROW, Enabling a TRANSFORMATION, Resulting in stronger RESULTS”.  Having said that, is it limited to “leaders” or does it also apply to “managers”?  It does indeed apply to both!

Our intent was never to diminish the skills and values managers provide; as a result, we wanted to share John G. Miller’s findings:

When people describe their boss as a “leader” and are asked to articulate specifically what that person does to “lead”—this is what we hear:

My boss communicated what I should do

     She followed up with me consistently.

     When I got it right, he praised me.

     She told me when I was off track.

     He talked to me—and listened.

     I was trained and coached.

     She spent time with me.

He showed me respect.

Guess what? Every item above is a people management
    skill. It’s what effective managers do, day in and day out,
    with and for their people.

Bottom line, we agree that effective managers ARE leaders!

Are you a manager of people? Then this is what you and all “aspiring leaders” need to know: Effective people management is leadership.
–John G. Miller

Black, White or Grey Leadership?

Black and white thinking is the tendency to think in extremes

Have you ever been told your thinking was too black and white? That your mind-set was limited? That finding middle ground with you was difficult? That grey areas DID exist? Have you ever been called an extremist? Or that it’s okay to incorporate “maybe” or “possibly” into your vocabulary?

On the favorable side, it’s said that black and white thinkers are “great resources for personal growth and understanding”. Also, that they drive results and are needed for goal attainment.

As with any style or behavior, over-using a strength can result in a weakness.

Rebecca Joy Stanborough, MFA suggests being aware of our usage of certain words. How often do you say:

  • always
  • never
  • impossible
  • disaster
  • furious
  • ruined
  • perfect

If over-used, she shares that not only can you sabotage your career and relationships, but your physical and mental health may suffer as well. Wow!

Enter the grey area. Effective leadership includes building relationships, supporting goals, driving results, and seeking advice when needed, while also taking into account what’s good for your work culture, the people, and your organization.

Author Jody Maberry says: If you are a leader, working in the gray is your new normal.

Do you agree?

Black-and-white thinking leaders are typically those who value processes and production over the individual concerns of the people.—Fred Jakoby, MA

Innovate – Make It Real

Innovative leaders are creative visionaries who have big ideas and, most importantly, can motivate people around them to turn those ideas into reality.
–Jeffrey Baumgartner

Would you be surprised to learn that the ability to produce innovative ideas is a shared issue for companies of all sizes?

Global staffing firm Robert Half Management Resources polled over 2,000 CFO’s from small to large companies, and asked how good their company was at innovation. Their findings were that only 30% of companies with 20 to 49 employees rated themselves as “very innovative” with ratings a bit higher (38%) for companies with 1000+ employees.

The survey also found that “too much bureaucracy”, daily tasks, and time required for problem resolution accounted for the low scores.

So how can scores increase?  Robert Half’s senior executive director, Paul McDonald feels that we as leaders are the greatest barrier.  We don’t always listen, we don’t always promote the ideas, and we don’t make coming up with new ideas a priority.

He recommends that:

  • Time be set aside to brainstorm with your team
  • Host internal events where employees can present creative business solutions to company leadership
  • Remove unnecessary red tape; simplify project requests and approval processes
  • Create a collaborative culture where employees can freely offer suggestions.
  • Make innovation an ongoing focus and support your employees ideas
  • Hire additional staff if heavy workloads are getting in the way of innovation

He also says DON’T:

  • Put creative thinking sessions on the back burner due to daily tasks
  • Restrict idea sharing for meetings
  • Be “absent”; listen to ideas
  • Stretch your team so thin their only focus – and measure of accomplishment – comes from crossing items off their to-do lists
  • Place unrealistic expectations on staff; expect results to take weeks or monthsDo you create opportunities for team innovation? Do you help ideas become reality?

Innovation distinguishes between a leader and a follower.
—Steve Jobs

Inspire vs Motivate

If your actions inspire others to dream more, learn more, do more and become more, you are a leader.—John Quincy Adams

Do you view the words “inspire” and “motivate” to mean the same thing? Marissa Levin, Founder and CEO, Successful Culture feels they are very different and provides the following differentiators:

  • “Inspire” translates to “in spirit.” Inspiration comes from within.
  • The root word of “Motivate” is “motive,” which is an external force that causes us to take action
  • Motivation pushes you to accomplish a task, or work through a difficult event, even when you would rather be doing anything else. We are motivated by a result.
  • Inspiration pulls you towards something that stirs your heart, mind, or spirit. We are inspired by a person, an event, or a circumstance.

How do you feel about these definitions? We think it makes sense that if your heart, mind, or spirit are “stirred”, a person will indeed be inspired and more engaged, and per a study by Bain Research, they will also be twice as productive. This links to our “Magic Dust”™ theory; when a person is in the position to do what they enjoy, and feel they add value, they thrive and results grow.

So as a leader, how can we increase inspiration levels? Surveys state:

  • Set stretch goals with your team
  • Commit to developing direct reports
  • Engage in collaborative behavior
  • Build emotional connections with team members and others you interact with
  • Establish, share, and continually talk about how your vision (or your organization’s vision) can be supported
  • Communicate clearly and often
  • Explain and manage change

It’s up to us as leaders to model these behaviors and recognize others when they display them. How are you helping others dream more, learn more, do more, and become more?

Leaders can be found at all levels of the company and it is through their efficacy, influence and ability to inspire that our company is reinventing itself.–IBM

Why Persist?

It takes the hammer of persistence to drive the nail of success.
–John Mason, writer

How well do you manage failure, missed deliverables, obstacles, and even difficult people?

As leaders we can expect that not everything will go as planned, and despite possibly feeling dejected, we need to persist and persevere.

We need to manage our feelings and each situation that challenges us, and we need to persist, which we’ll define as “the quality of continuing steadily despite problems or difficulties”.

Expect and plan for obstacles; they’re going to happen! Be purposeful in your efforts and analyze what went awry, and have trust in yourself that you CAN make things better and get back on course. We hope you find these failures inspiring:

Abraham Lincoln – Experienced 12 major failures before being elected the 16th U.S. President

Albert Einstein – His teachers said “he wouldn’t amount to much”

Ludwig van Beethoven – His music teacher once said “as a composer, he is hopeless”

Thomas Edison – was said to have tried 9,999 times to perfect the light bulb. His response was “I didn’t fail; I just discovered another way not to invent the electric light bulb.”

Colonel Sanders – (founder of Kentucky Fried Chicken) As a military retiree, all he had was his mother’s chicken recipe. He tried selling her recipe and was turned down 1,007 times before he received his first yes

Steve Jobs – He felt he was a public failure when he was fired from Apple

Walt Disney – Was fired from a newspaper for his lack of imagination

The Beatles – In 1962 they were told they “had no future in show business” and that “groups with guitars are on the way out”.

Diana Nyad – In her fifth try (at the age of 64), became the 1st person to swim from Cuba to Florida without a shark cage.

Why persist? Because successful leaders are clear about what they want to achieve, and set clear strategies and direction to obtain the results they desire, regardless of any obstacles they encounter.

Positivity, confidence, and persistence are key in life, so never give up on yourself.–Khalid