The following 6 case study scenarios present various business challenges faced by real clients, the leadership solutions used to resolve those challenges, and the end results after implementing those solutions. These case studies are intended to provide insight as to how the proper coaching, based on the unique needs and situation of each organization, can make a dramatic impact on the prosperity and growth of that organization and it’s members.
Topics include:
- Communication and Influencing
- Teamwork/Change
- Business Turnaround
- Mindset Shift
- Organizational Effectiveness
- Building Trust and Driving Results
1. Communication and Influencing
- Business Challenge
- Senior leader wanted his team at all levels to be able to communicate and influence more effectively with senior leaders and customers
- Leadership Solution
- Custom team-specific leadership development process which included a Customer Survey, Emotional Intelligence 360, virtual workshops/group coaching, and individual one-on-one coaching sessions
- Results
- Leaders think differently–not focused on how they’ve always done it
- Staff more focused on end customer–fewer escalations
- 43% increase in overall leadership effectiveness
- 100% said they are more productive–average savings 84 hours per person per year
- Vice president so pleased with behavioral changes he continues to send through groups
2. Teamwork/Change
- Business Challenge
- Senior leader wanted to optimize his team across silos and maximize their ability to move the organization through change and drive buy-in across constituents
- Leadership Solution
- Custom team-specific leadership development process which included a Team Assessment, a Change Simulation Workshop, other workshops/team coaching, and one-on-one coaching
- Results
- Team behaves differently toward one another
- Took on a team project to optimize across silos and made significant progress
- Teamwork improved 29.7%
- Overall team pre/post assessment improved 23.4%
- 18% increase in leadership effectiveness
- 90% said they are more productive–average savings 62.4 hours per person per year
3. Business Turnaround
- Business Challenges
- Company emerging from Chapter 11 bankruptcy with hedge fund/private equity ownership
- Goal to rebuild company, grow business, and turnaround performance
- Leadership Solution
- Broad focus: executive, mid-level, and key staff
- Mix of services included one-on-one coaching, Leadership Journey program, weekly leadership team meeting facilitation, and sales hiring assistance, including use of assessment tools
- Results
- Increased cooperation between headquarters and branches
- Improved new product development capabilities—more innovation, faster time to market
- Better hiring decisions and insights to use in managing staff
- More productive and engaged workforce with less turnover
4. Mindset Shift
- Business Challenges
- Global Technologies Organisation wanted a development program for high potential technicians.
- Objective to increase self-awareness and understanding of effectively collaborating, working in teams, and shifting their mindset
- Leadership Solution
- Custom solution including 360 feedback, one-on-one coaching, 4 assessment tools, 7 group coaching sessions, pre & post assessments
- Ran alongside an internal project
- Results
- Increased teamwork, influencing, collaboration, decision-making, and growth mindset
- For example, communicating in a compelling way increased by 90%
- Individual confidence increased by over 50%
- Able to deliver the tough messages increased by over 40%
5. Organizational Effectiveness
- Business Challenge
- Three small companies merged to form one larger company. Although the integration took place 3 years ago, there was still a great deal of “silo” and “this is the way we did it in our other location” thinking that was getting in the way of teamwork and driving results.
- Leadership Solution
- Custom team-specific leadership development process which included a pre-assessment, Leadership Journey, 363 Feedback, virtual workshops/group coaching, and individual one-on-one coaching sessions. Sessions were a combination of on-site and virtual workshops.
- Results
- Increased relationship building across the business groups
- Alignment of vision, mission, and goals within business groups reporting to the same leader
- Improved communication and ability to deal effectively with conflict
- 10% increase in overall leadership effectiveness from Group 1 to Group 3
- CEO recognized immediate changes, engaged us to deliver 2 additional workshops for a total of 45 participants in 2015. Reviewing proposal for senior leadership team at this point.
6. Building Trust & Driving Results
- Business Challenge
- Senior leader engaged Peopletek to facilitate dialogue across his new team to focus on team goals versus individual line of business goals. His desire was to “fast forward” the team acclimation period so they could focus on driving results.
- Leadership Solution
- Custom team-specific leadership development process which included a Team Assessment and workshops that focused on Design and Innovation, DiSC, Listening Effectively, Managing Conflict and Team Roles. To promote “same language,” all Band 35+ attended the DiSC Workshop.
- Results
- Team exceeded very aggressive goals set for 2014
- Stronger relationships across the team
- Team is now being leveraged by other business groups due to their ability to quickly drive results
- Leader has engaged us to further develop the team, leading them through 5 Behaviors of a Cohesive team