When strong relationships exist, communication improves and the bottom line grows.
Do all business colleagues share the same objectives and do they utilize strong relationships to make this happen?
We work closely with several leaders and teams who know where they want to go, and they have plans for making growth happen. This requires that everyone’s productivity be at “full steam ahead” doubling efficiencies and effectiveness.
When interviewing leaders and their teams, we found that what often gets in the way is a disconnect in communication, holding onto the past (aka baggage), having a lack of trust with other team members, along with a strong fear or reluctance to accept change.
These all have linkages with business relationships. One of our clients wanted to implement a change regarding how their customers were treated. (The idea was to create a desired reputation and be known as “the best” in their industry.) Improvement occurred after they started to:
One way they did this was to host a “coffee and learn” daily session. They had everyone begin these sessions by sharing the gaps and issues they were experiencing.
There were many other changes that came as a result of this, but the desired changes happened after some of the leadership team understood and owned that they were not communicating with a sufficient emphasis on relationships. They could have ignored the situation, ultimately making it worse, but instead they accepted they had an issue and took action.
The results? This company not only achieved all of their goals, but they also have the reputation the CEO craved.
Sincerely,
To have a healthy and thriving business, there must be healthy relationships with the C.E.O.S. in the organization and I’m not referring to the Chief Executive Offficers.
I am talking about the Customers, the Employees, the Owner (or stockholders),
and the Suppliers.
—James Hunter
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