The art of communication is the language of leadership.
–James Humes
Let’s say our meeting has ended, we provided clear updates, shared required next steps and due dates, and firmly believe our message was delivered and understood, only to find out we were very wrong.
Tony Robins sums it up nicely: To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.
The stronger our relationships, the more likely we are to have our message accurately interpreted. However, mis-communications can occur, and not only will our message be lost, but it can put a dent in the relationships we’re trying to build. We need to be aware that we all process things differently impacting the interpretation of the message.
We need to be very aware of our choice of words, speak with confidence, and be clear and concise in our delivery. We need to be aware of our tone, our body language, and the pace in which we speak. It’s also a plus to ask the recipients to share how they interpreted our message to ensure there’s alignment with our intent.
Sharing a message and providing clarity may include communicating:
- What is happening?
- Why is it happening?
- How and when is it going to happen?
- Who is being impacted? How?
- How will concerns be addressed?
Being an effective communicator helps with goal attainment, builds a more desirable work climate, and strengthens relationships.
Things to self-assess:
- What positive communication behaviors do you exhibit?
- What are your trouble spots?
- How can you become a more effective communicator?
Let us know if we can help!
Sincerely,
Mike and Jan
Communication is the lifeline of any relationship.
– Elizabeth Bourgeret
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