Emotional intelligence (EQ) is your ability to recognize and understand emotions in yourself and others,
and your ability to use this awareness to manage your behavior and relationships.
Travis Bradberry

How would you rate your mindset, actions, and behaviors when things don’t go as planned, when the unexpected happens, or when your “buttons” are being pushed?

Our level of effectiveness is directly tied to our self-control, which has been defined as:
the ability to control oneself, in particular one’s emotions and desires or the expression of them in one’s behavior, especially in difficult situations.

Is this sometimes a challenge? It takes work and skill to remain composed and respond to situations appropriately, especially when we feel discomfort and perhaps even anger. Others are watching us to see how we respond, and once we lose our composure the damage is done and may not be recovered from, even when we regain our composure.

Being aware of how we feel physically and mentally is a good starting point. We need to be cognizant of our emotions, we need to feel when we’re having an “off” day, and we need to have the skill to stay level-headed and in control.

Developing our Emotional Intelligence (also called EQ) helps tremendously. This is when we have the ability to recognize, understand, and manage our own emotions as well as understand the emotions of those we’re interacting with.

The 4 quadrants of EQ that we can develop are:

Self Awareness
Critical when engaging in communication

Self Management
Key for managing emotions in difficult situations

Social Awareness
Leverages awareness of others to perform at your peak

Relationship Management
Manages relationships to increase job performance and integrates EQ professionally and personally

Those that score high will likely not buckle under pressure, will continue to think and communicate clearly, decision making remains sound, and relationships and productivity will not be negatively impacted.

The most effective leaders remain calm under pressure and are in control of their emotions at all times.

Do you have techniques to share that help you remain composed and in control?  Let us know!


Mike and Jan

CEOs are hired for their intellect and business expertise – and fired for a lack of emotional intelligence.

– Daniel Goleman

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