Communication is not about saying what we think.
Communication is about ensuring others hear what we mean.
Complications occur when we think our messages are accurately understood when in reality they are not. This happens all too often.
It’s been reported that our words (verbal) are not nearly as important as our para-verbal and body language. Maybe that’s why there’s the adage “it’s not the message, it’s the delivery“?
Psychology professor Albert Mehrabian at the University of California developed the following communication model explaining how messages are interpreted:
Verbal – 7%
Our choice of words and the belief that we all interpret words the same way
Para verbal – 38%
The way we say something, how quickly we speak, when we pause, our tone of voice, and our level of intensity
Body language – 55%
How we physically communicate (ex. do we stand, cross our arms, roll our eyes, shake hands firmly, lean in or away?); do our facial expressions change and do we make eye-contact?
On top of that we all have filters and distractions which impact how we send and receive messages. Examples include barriers such as:
- Emotional well-being
- Past experiences
Wishing you success!
Mike and Jan
The single biggest problem in communication is the illusion that it has taken place. ~ George Bernard Shaw
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