The single biggest problem in communication is the illusion that it has taken place.
—George Bernard Shaw
—George Bernard Shaw
As leaders there’s a need to be viewed as authentic, trustworthy, and inspiring, and it’s also essential that we are viewed as good communicators.
Have you ever left a meeting thinking you provided clear updates, shared required next steps, and even added dates for deliverables yet you saw a number of blank stares and felt your communication was lacking?
You may have felt that way for a reason. An Interact/Harris Leadership Communication Poll was conducted and employees rated their leaders as follows:
These numbers are certainly nothing to be proud of, but the good news is that we all have the ability to ensure our numbers are better than those reported. Taking them in order:
Are you willing to ask your team how well you communicate (or don’t!)? It may prove interesting to see how your self-scores compare to the team results for these 7 questions.
Let us know what you learn.
Have you ever left a meeting thinking you provided clear updates, shared required next steps, and even added dates for deliverables yet you saw a number of blank stares and felt your communication was lacking?
You may have felt that way for a reason. An Interact/Harris Leadership Communication Poll was conducted and employees rated their leaders as follows:
63% – employees were not recognized for their achievements
57% – employees were not given clear directions
52% – leaders did not have sufficient time to meet with them
51% – leaders refused to talk to subordinates
47% – their boss took credit for others’ ideas
39% – constructive feedback was not provided
23% – there was no effort to ask about employees’ lives outside of work
These numbers are certainly nothing to be proud of, but the good news is that we all have the ability to ensure our numbers are better than those reported. Taking them in order:
1. We need to seriously assess if we recognize accomplishments. If we’re not doing it consistently, why not?
2. Do we feel we provide clear direction? How could our opinion differ from that of our direct reports? Do we ever ask how they’ve interpreted the message?
3. Do we make ourselves available to meet and discuss issues without the employees feeling rushed?
4. Do we regularly schedule time to meet with our team members?
5. Have you ever taken credit for work done by another?
6. Can you confidently and regularly provide feedback that is both positive as well as for growth opportunities?
7. Do you invest the time to truly get to know your team?
Are you willing to ask your team how well you communicate (or don’t!)? It may prove interesting to see how your self-scores compare to the team results for these 7 questions.
Let us know what you learn.
Sincerely,
Mike and Jan
Communication – the human connection – is the key to personal and career success.
–Paul J. Meyerr