Being an effective communicator is a requirement for successful leaders. There are many forms of communication and there are varying styles.

Communication can be complicated. If we are effective communicators, the message we send will be received and accurately understood!

The single biggest problem in communication is the illusion that it has taken place.
–George Bernard Shaw

The 4 Types of Communication

When we send our message, the receiver has filters that may impact the accurate receipt of our message. This is why it is critical that you know the 4 types of communication and the impact they have on your message. While you use these every day, some you may not even be aware of.

Verbal Communication

  • The usage of words
  • The ability to control what we say
  • A common belief that we all interpret words the same

Para-Verbal Communication

  • The way something is said
  • How quickly we speak, pause, tone of voice, intensity levels
  • Our words may not match our delivery!

Body Language Communication

  • How we physically communicate
  • Do we stand, cross our arms, roll our eyes, shake hands firmly, make eye contact?
  • Facial expressions and eye contact impact interpretations

Personal Space Communication

  • Includes the space between you and others
  • How you arrange your workspace (cluttered vs. neat / organized vs. disorganized)
  • Choice of decorations / personal touches
  • Your personal appearance!

Communication improves with awareness. What positive communication behaviors do you exhibit? What are your trouble spots? Make it your goal to communicate with confidence and have your message accurately interpreted!


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