Why Great Leaders Put People Before Tasks

Let’s face it, the slogan “do more with less” isn’t going away anytime soon, and often that includes adding tasks to the already full plate of leaders.

There will certainly always be a need for optimization and process improvements, but it’s important we don’t lose sight of the impacts on our teams, and to us. Burn-out, stress, lack of home/work balance, productivity levels, and even the quality of work produced all have the possibility of affecting us.

Many leaders are experiencing that human resource functions are being shifted to them for action as their HR department is scaled back or even eliminated. These shifting tasks may include additional interviews for hiring, onboarding, increased administrative work for promotions, attendance/PTO tracking, and performance counselling.

New tasks may also include investigating and addressing legal and compliance challenges, along with creating consistent compensation guidelines, succession planning, organizational and individual development planning, and building a leadership pipeline for their company.

It’s a lot. Having said that, we can’t let “tasks” derail us from creating a positive work culture and the need to continually build and maintain relationships with our team members and others we interact with.

Our team members must know they are valued and appreciated, they need to know we truly care about them, we need to ensure they know our behaviors support the vision and goals despite these additional tasks, and we need to solicit their ideas for “doing more with less”.

To ensure success, we can’t let tasks take precedence over relationships, and we need to make “people” our priority!

Sincerely,
Mike and Jan

People are more important than things.
–Randy Pausch

Simple Guide to Being a Better, More Authentic Leader

We’ve talked about the criticality of being an authentic leader, and last week we shared part 1 of how Justin Wright (Executive, Coach, creator of BrillanceBrief tips) views authentic leadership. Today we’re sharing part 2 of his Ultimate Cheatsheet:

Wright’s model shows that Authentic Leadership is surrounded by 4 components:

1. Integrity – Doing the right thing especially when no one is watching
2. Accountability – Upholding high standards, for yourself and others
3. Vulnerability – Being honest about your struggles, and embracing imperfections
4. Empathy – Listening to truly understand others and showing that you care

He also shares 4 Daily Habits and Reflection:

Check Your Alignment

Ask: Did my actions today reflect my values?
If not, identify the gap and plan actions to realign tomorrow.
 
Seek Honest Feedback
 
Ask: Who can I count on to give me honest feedback?
Encourage openness by modelling vulnerability first.
 
Practice Empathy
 
Ask: Who might need a listening ear right now?
Make time to check-in, even briefly, to show you care.
 
Lead By Example
 
Ask: Did I model what I want to see in others?
If you notice a gap, address it right away.His ideas are a simple guide to help us stay on track and not get distracted with daily issues and ever-changing priorities.

As leaders we’re being watched and rated; hopefully we’re engaging and living our values in the workplace, along with leading with integrity, accountability, vulnerability, and empathy.

Is there anything you’d like to change in your leadership style?

Sincerely,
Mike and Jan

 

True Leadership stems from individuality that is honestly and sometimes imperfectly expressed…

Leaders should strive for authenticity over perfection.
–Sheryl Sandberg

 

Traits That Make a Leader Authentic and Respected

We’ve talked before about how critical it is to be viewed as an authentic leader and wanted to share additional thoughts. Justin Wright (Executive, Coach, creator of BrillanceBrief tips) summarizes key points in what he calls The Ultimate Cheatsheet for authentic leaders:

A  Aware. Be aware of your own strengths, weaknesses, and emotions.
U   Understanding. Take time to understand and value others’ perspectives.
T    Trustworthy. Earn trust by honoring your word and living your values consistently.
H    Humble. Admit you don’t know it all and stay open and curious to learning.
E     Empathic. Connect with people where they are and respond with compassion.
N     Nimble. Adapt to change without losing sight of your core values.
T     Transparent. Be open, honest, and clear to keep communication flowing.
I      Inspired. Stay energized by grounding yourself in a clear purpose.
C     Courageous. Step out of your comfort zone and stand strong in your values.

He also provides the following core values that are required for authentic leaders:

  • Self-awareness
  • Emotional Intelligence
  • Active Listening
  • Curiosity
  • Resilience

Score yourself as you read through the list of key points and required core values. Which do you excel at, and which could you further develop? If in doubt, ask for feedback.

Sincerely,
Mike and Jan

The essence of being an authentic leader is to be true to yourself, to stay grounded in your value system and to build trust with your colleagues and team by taking ownership of both successes and failures.
– Capricorn Group

How to Handle Uncomfortable Conversations at Work Without Losing Respect

As leaders, it’s not unusual for us to have the need to conduct uncomfortable conversations. Examples include missed deliverables, lack of quality, conflict between colleagues, complaints from clients, and the list goes on.

We need to remind ourselves that when these kinds of conversations are delivered with positive intent, they become development opportunities for career growth.

Granted, not everything we share will be well received, and it’s helpful to avoid conducting these kinds of conversations in the midst of emotions and conflict.

Tips include:

Determine your audience:

  • Is this conversation for just one person or do multiple people need to be involved?


Stay focused and identify your objective:

  • What do you want to accomplish as a result of the discussion?
  • How do you want the relationship or situation to proceed?
  • What are the next steps? What kind of follow-up is required?


Describe:

  • The behavior/situation and share the known facts
  • Use concrete terms and be specific about the issue you’re addressing
  • Focus on the specific behavior, NOT the personality of the person(s)
  • Whenever possible include the specific time(s), place, and frequency of the behavior


Share:

  • What was impacted because of this issue?  Ex. Time, money, quality, service, relationships, etc
  • Remain calm and deliver your message in a healthy, respectful manner
  • How can a “repeat” of the issue be mitigated? Is your help needed?


Expect and plan for objections/detours/obstacles:

  • Keep an open mind but don’t get off track
  • Listen to possible differing viewpoints and ask how they feel about the situation
  • Be clear about your desired goal and expectations, and ask again if anything is needed of you.


In conclusion:

  • Summarize your specific agreement
  • Obtain concurrence for any next steps
  • If appropriate, schedule a follow-up session.


Don’t postpone having these kinds of conversations, they may be uncomfortable but when held in a timely and respectful manner, they will lessen the risk of negatively impacting productivity, morale, and retention rates.

Don’t let the thought of uncomfortable conversations keep you up at night!

 

Sincerely,
Mike and Jan

A person’s success in life can be measured by the number of
uncomfortable conversations he or she is willing to have.
–Tim Ferriss

Meaningful Meetings: How to Make Every Minute Count

So much of our workday is spent attending meetings, but is our time well spent?

We feel the intent for meetings is to provide updates, share information, encourage collaboration, set and refine strategies, recognize accomplishments, and identify obstacles, but studies show that time spent in meetings can actually be more disruptive than beneficial.

A meeting statistics report by Zippia shares that:

  • American companies hold 55+ million meetings each week
  • 65% of employees share that meetings prevent them from focusing on and completing their  work
  • 41% of time spent in meetings includes multi-tasking
  • 39% of those surveyed admitted to dozing off during a work meeting
  • 70% of respondents stated job satisfaction levels would improve if fewer meetings were held

These are pretty eye-opening (and revenue losing) statistics!

So, what can we do?

  • Don’t hold a meeting if an email or phone call will suffice
  • Evaluate who truly needs to attend each meeting
  • Share the agenda in advance of the meeting stating the purpose and desired outcomes
  • Stick to the agenda and avoid going off topic
  • Provide advance notice of meeting schedules to prevent scheduling conflicts
  • Start and end the meeting as scheduled
  • If virtual participants are included, encourage them to be on camera 
  • Keep a “parking lot” log of issues or items that require follow-up with dates and the “owner” of the task        

The nature of our business will dictate what and when we have meetings, but the Table Group recommends having four types of meetings:

  1. Daily check-in   (5-10 minutes)
Brief, informal updates

  1. Weekly tactical (45-90 minutes)
Review your scorecard; resolve critical tactical obstacles and issues

  1. Monthly strategic (2-4 hours)
Discuss, analyze, brainstorm and decide upon a critical issue affecting long-term success (prepare in advance and expect conflict!)

  1. Quarterly offsite review (1-2 days)
Review and define team development, company dynamics and clarity, and industry trends

Meetings, be it on calls or in person, are a great way to provide updates and re-visit your team’s priorities, focus, direction, and progress. They must be meaningful, and when held appropriately, will help achieve desired results.

Let us know how you make your meetings meaningful!

 
Sincerely,
Mike and Jan
 

The mark of a great meeting is not how short it is or whether it ends on time. The key is whether it ends with clarity and commitment from participants.
–Patrick Lencioni

Key Employee Motivators: How Leaders Can Boost Engagement

World Governments Summit 2025 Report, in Collaboration with Gallup, utilized results from surveys conducted in 52 countries and revealed the top four needs that workers desired from their leaders. The four needs and associated attributes are as follows:

NEEDSATTRIBUTES
HOPE– Inspiration, vision, and personal integrity
– Growth, learning, development, and achievement
– Financial growth, support, and independence
TRUST– Communication, approachability, and trust
– Collaboration, teamwork, and compromise
COMPASSION– Emotional intelligence, compassion, and wellness
– Service, altruism, mentorship, and support
STABILITY– Stability, structure, accountability, and responsibility

RECAP:

  • 56% shared HOPE is the dominant need (refer to the attributes above)
  • 64% emphasized the need to see HOPE from their organization’s leadership
  • 33% reported TRUST was a fundamental need
  • 7% ranked COMPASSION as a top need
  • 4% felt STABILITY was a priority for them

Since HOPE and TRUST are by far the greatest needs, review the attributes associated with both and self-assess if/how your leadership style is meeting the desired needs, identify any component(s) that you could develop, and make a commitment to do so.

 
Sincerely,
Mike and Jan

A leader is a dealer in hope.
–Napoleon Bonaparte

What Truly Motivates Employees (And How Leaders Can Help)

Have you ever questioned the belief that self-motivation is what primarily drives people towards achieving success? We do believe it’s a major factor, but we also believe that as leaders we have opportunities to be influential and play a large role.

People want to be heard, they want to be recognized for the value they provide, they want clear roles and responsibilities, and they want a work culture comprised of strong, healthy and trusting relationships.  We can certainly impact all of these!

Nitin Nohria (former dean of the Harvard Business School), Boris Groysberg, (professor of business administration in the Organizational Behavior unit at the Harvard Business School), and Linda-Eling Lee (Harvard alumna and Global Head of Research for MSCI’s ESG Research group) developed a workplace model for increasing motivation which is comprised of 4 primary levers:

The reward system – This includes:

  • Sharp differentiators between good, average, and poor performers
  • Tie rewards clearly to performance
  • Pay as well as your competitors


The culture – This includes:

  • Foster an alliance and friendship among co-workers
  • Value collaboration and teamwork
  • Encourage sharing of best practices


Job Design – This includes:

  • Design jobs that have distinct and important roles in the organization
  • Design jobs that are meaningful and foster a sense of contribution in the organization


Performance management and resource allocation – This includes:

  • Increase the transparency of all processes
  • Emphasize their fairness
  • Build trust by being just and transparent for rewards and work assignments


As leaders, understanding and focusing on the needs of our team members will enhance employee engagement, improve satisfaction levels, increase accountability and commitment, and reduce attrition.

How are you motivating and influencing your team members?

Sincerely,
Mike and Jan

Find a group of people who challenge and inspire you, spend a lot of time with them, and it will change your life forever.
–Amy Poehler

Why One-on-One Chats Matter More Than You Think

How do you feel when you hold one on one “chats” with your direct reports? We’re not talking about formal feedback sessions or performance evaluations, but rather monthly sessions to keep in touch and build relationships.

We’ve known leaders in the past that kicked off each session simply asking if there was anything the person wanted to talk about, if the person didn’t provide a topic, the session ended. That’s not what we have in mind.

These informal one-on-one sessions are a great way to learn more about each person and continually build your relationship with them. Here are some ideas to learn more:

  • What are their likes? Dislikes?
  • What do they do when not at work?
  • Do they have a family? Pets? Hobbies?
  • What are their career aspirations?
  • What skillset would they like to develop?
  • What’s their ideal job?
  • Where do they see themselves in 2 years? 5 years? 10 years?
  • What do they view as their “magic dust”? (their strengths and what they enjoy doing)
  • Ask in general how they are doing.
  • If you’ve both taken personality assessments (ex. MBTI, DiSC, EQ, Working Genius, etc), share your findings, and also discuss which assessment you enjoyed or learned the most from.


This does not mean to exclude discussions about work.

  • Have they experienced any challenges or roadblocks?
  • Are there any barriers you could help eliminate?
  • Align on priorities and desired outcomes, with associated timelines.
  • Share any feedback you’ve received about them or your team.
  • Ask if they have concerns about having sufficient resources to obtain objectives or goals.


Take advantage of this type of informal session; it not only helps you learn more about the person both personally and professionally, it will create a stronger relationship and build trust.

 

Sincerely,
Mike and Jan

I get energy from one-on-one conversations most often,
and I lose energy from group conversations most often.
—Reid Hoffman

The Downside of Perfectionism: Why Striving for Perfect Can Hold You Back

We believe we all strive to be perfect, and that seems to be a good thing, until it isn’t.

Does this sound weird? We’ll explain.

Everyone wants to be error free and we want 100% of our actions, behaviors, and decisions to be correct, yet at what cost?

  • Perfection may mean that decisions will never be made (analysis paralysis)
  • Anxiety and stress levels may soar
  • Relationships may become toxic
  • Making a commitment may be next to impossible
  • An inability to focus
  • Sleep issues
  • Denied the opportunity to learn and grow from our mistakes
  • Risk-taking may become obsolete
  • Innovative thinking may shut down
  • Self-respect may suffer
  • Confidence levels may drop and self-blame may set in
  • Burn-out may be experienced


Here are 5 signs you may be a perfectionist:

  1. You believe a task is only complete once you think it’s perfect
  2. You take longer than others to complete the same task
  3. You sometimes procrastinate because you only start tasks when you’re sure you complete them flawlessly
  4. You believe the end-product is the most important part of a task
  5. You find it challenging to overlook small mistakes


How many of these ring a bell?

We’re not saying not to do your very best; what we are saying is to give yourself a break when an error occurs and learn from it!

Sincerely,
Mike and Jan

Perfection is impossible; just strive to do your best.
– Angela Watson

Why Respect is Key to Building a Thriving Workplace Culture

Building on last week’s thoughts about motivators in the workplace we want to add one more: respect.

Respect, like trust, is not a given and it’s something that needs to become a constant in our lives. As leaders, this in part means that we treat all colleagues, partners, and clients with respect regardless of their title, position, or the relationship we have with them. We listen, and we acknowledge what they have to share.

A recent Gallup poll reported that roughly 40% of U.S. employees feel respected at work; that means that 60% do not! Have you noticed signs in a wide variety of venues (ranging from doctor’s offices, to restaurants, to small and large businesses) requesting their staff and employees be treated respectfully? Do we really need to be reminded? Apparently, we do!

A respectful workplace is a safe environment that does not allow toxic behaviors which may include harassment, gossiping, unhealthy communications, and exclusion.

We have the ability, and must, address any behaviors that are detrimental to our work culture. We must live and lead with integrity and link ALL our actions and behaviors to our vision and the tasks required to meet our goals.

This also includes valuing and leveraging the magic dust™ (the qualities, skills, and strengths) of our team members, and show them appreciation for the value they provide.

Not having a culture of respect is detrimental and impacts attrition, morale, and productivity. This quote sums up our role as leaders nicely:
True leaders always practice the three R’s
Respect for self, Respect for others, Responsibility for all their actions
–Anonymous
 
Do you lead with respect?

Sincerely,

Mike and Jan

Organizations that nourish respect among their employees are typically more profitable, and people who work there are much happier.
–Natalia Rossingol

6 Key Strategies to Boost Workplace Motivation and Employee Satisfaction

Would you say your colleagues and direct reports are motivated? Do they appear happy when they come into work or join video calls? (Think about energy levels, body language, and how engaged they appear).

Per SHRMemployee satisfaction plummeted for the third straight quarter in the last months of 2023, reaching a four-year low.

There many factors that impact this, but as a leader we can help increase satisfaction by leveraging common workplace motivators.  Consider if/how you:

Create a positive work culture
This includes building effective relationships, encouraging collaboration, and ensuring differing styles are understood and leveraged.

Commit to career growth and continuous improvement
Provide meaningful feedback along with opportunities that advance careers.

Provide Challenging work
Encourage employees to be innovative and creative; give them new opportunities and delegate tasks to help them grow.

Offer Work-life balance
Motivation increases when there are opportunities for flexible work hours.

Share clearly defined goals and expectations
Remove any questions about priorities, timelines, and desired results.

Acknowledge accomplishments and show appreciation  
Let team members know they are valued and recognize (and reward) their contributions for goal achievement.

Chances are none of these are new to you, but hopefully serve as reminders to help become a more effective and motivating leader!

Sincerely,

Mike and Jan

If your actions inspire others to dream morelearn more,
do more and become moreyou are a leader.
–John Quincy Adams

Key Leadership Characteristics and Competencies for Building Strong Teams

You’ve earned a leadership role likely because of your knowledge, the ability to build effective relationships, and the skill to drive results and help others grow in their career.

Dr. Greg Halpern provides a Leadership Characteristics Set that he feels are requirements for outstanding leadership:

Likable – Having charisma and the ability to attract people

Ethical – The courage to be fair, just, and principled to make the right decision

Accountable – Showing responsibility for all your actions and admitting when you make mistakes

Decisive – The ability to make thoughtful, intelligent, and timely decisions for all key issues

Encouraging – Providing reassurance and guidance with kindness, inspiration, and understanding

Respectful – Considerate of the needs of others and courteous in all interactions

Sincere – Always trustworthy, authentic, and honest

Helpful – Willingly provides a supportive hand and is caring and obliging

Intelligent – Displaying the ability to be a thoughtful intellectual while being flexible and reasonable

Perceptive – Being insightful and observant, in tune with your surroundings, with the aptitude to show understanding and compassion

And we’ll add one additional characteristic: the commitment to continual learning!

How many of these competencies do you consistently exhibit? Are there any you could further enhance?

Sincerely,

Mike and Jan

The importance of displaying how you treat others, your performance, your integrity, and your credibility provides the catalyst to cement yourself as a bona fide leader in the organization.
–Dr. Greg Halpern