Being accountable and holding others accountable is not a new topic in the workplace, or at home for that matter, and is often a struggle for leaders.<\/p>\n
A culture of accountability makes a good organization great and a great organization unstoppable.
\n\u2014Henry J. Evans<\/p><\/blockquote>\nHenry J. Evans, author of Winning With Accountability,<\/em>\u00a0says:<\/p>\n
\n
- Accountability is about high performance and not fear or stress.<\/li>\n
- It\u2019s about holding yourself (and others) to a standard that improves performance.<\/li>\n
- When holding someone accountable we must recognize and respect the power of intention (this allows all staff to hold one another accountable regardless of title or level)<\/li>\n
- Continually ask \u201cHow am I doing\u201d?<\/li>\n
- Set crystal clear expectations<\/li>\n
- When things don\u2019t go as planned, ask yourself:\n
\n
- Where did I fail to clearly communicate?<\/li>\n
- Who did I forget to include in the process?<\/li>\n
- What solution can I provide?<\/li>\n
- What can I do to obtain more information to make a sound decision?<\/li>\n
- What could have I done better or differently to improve the results?<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
And the most important of all: How can I help?<\/strong><\/p>\n
Incorporate the word \u201cHOW\u201d in your daily activities. It sets the tone to achieve desired results, and it\u2019s positive and goal oriented. \u201cWHAT\u201d is also helpful for obtaining clarity.<\/p>\n
\u201cHOW\u201d and \u201cWHAT\u201d are magical words that engage possibilities!<\/p>\n
As a leader, how are you improving accountability in your organization?<\/p>\n
(Excerpts from The \u201cHow\u201d Effect<\/em> by Marla Skibbins, MCC, CPCC and QBQ!<\/em> by John. G. Miller)<\/p>\n
QwikTips & QwikCoach<\/h3>\n
PeopleTek\u2019s Strategic partner, E-Coach, specializes in online coaching tools.<\/p>\n