Conducting a difficult conversation is quite frankly, difficult. As a result, we frequently let it fall to the bottom of our \u201cto do\u201d list, which only makes the situation worse (and allows our own anxiety to grow!).<\/p>\n
Studies show that avoiding these conversations impacts productivity, morale, and retention rates, yet little is done it build the skills needed that help.<\/p>\n
Our preferred styles and behaviors impact our skill level, but we\u2019ve found that regardless of the leadership style, almost everyone struggles with this.<\/p>\n
As you become a more senior leader, you spend more time having\u00a0difficult conversations.
\n–Sheila Heen<\/p><\/blockquote>\nHere are some tips that will help:<\/strong><\/p>\n
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- Avoid conducting the conversation in the midst of emotions and conflict.<\/li>\n
- Stay focused and identify your objective.\n
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- What do you want to accomplish as a result of your conversation?<\/li>\n
- How do you want the relationship to proceed?<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
Describe the behavior\/situation objectively.<\/strong><\/p>\n
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- Use concrete terms and be specific about the issue you\u2019re addressing.<\/li>\n
- Focus on the specific behavior, not the personality of the person.<\/li>\n
- Include the specific time(s), place, and frequency of the behavior.<\/li>\n<\/ul>\n
Share the impacts of the issue (on products, services, co-workers).<\/strong><\/p>\n
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- Remain calm and deliver your message in a healthy, respectful manner.<\/li>\n
- Are consequences appropriate?<\/li>\n<\/ul>\n
Expect and plan for objections\/detours\/obstacles.<\/strong><\/p>\n
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- Don\u2019t get off track; restate your desired goal and expectations<\/li>\n<\/ul>\n
Communicating in the midst of emotions and conflict requires effort.<\/strong><\/p>\n
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- Stay focused and avoid becoming combative (we know how difficult that can be!); actively listen, and respond to what is being communicated.<\/li>\n<\/ul>\n
After you conduct your conversation remember to summarize your specific agreement, and if appropriate, schedule a follow-up session.<\/p>\n
What kinds of conversations keep you up at night? Make conducting them a priority!<\/p>\n
“PeopleTek\u2019s Leadership Journey – The Gift That Keeps On Giving!”
\n\u2013Radha N. Krishnan, 2015 Leadership Journey Alumnus<\/p><\/blockquote>\nQwikTip and QwikCoach<\/h3>\n