{"id":16942,"date":"2021-10-28T19:52:07","date_gmt":"2021-10-28T23:52:07","guid":{"rendered":"https:\/\/peopletekcoaching.com\/staging\/?p=13165"},"modified":"2021-10-28T19:52:07","modified_gmt":"2021-10-28T23:52:07","slug":"surprises-rarely-enjoyed","status":"publish","type":"post","link":"https:\/\/peopletekcoaching.com\/staging\/2021\/10\/28\/surprises-rarely-enjoyed\/","title":{"rendered":"Surprises Are Rarely Enjoyed"},"content":{"rendered":"
\n

I just want one normal day at work. No surprises, no emergencies, just a simple day where we can all do our jobs without feeling like the sky is falling. <\/strong>
\n\u2014Unknown<\/strong><\/p>\n<\/blockquote>\n

Surprises at work are rarely well received except for maybe raises, promotions, or at Halloween. Even surprises that have positive impacts are dimly viewed by some as they are removed from their comfort zone.<\/p>\n

In general, being kept in the loop about daily activities, pending changes, and known issues is appreciated, and this also holds true for leaders and clients.<\/p>\n

We once worked with a leader that strongly shared, and in colorful language, that he should not find out about problems caused by his team by someone other than a team member.<\/p>\n

His intent was actually very positive despite his delivery being a bit harsh.\u00a0 Once he explained his intent, his message made sense. When he\u2019s informed, he won\u2019t be blindsided, he can share the known facts, provide status updates, perhaps have an idea when the issue will be (or has been resolved), and most importantly, he shared he\u2019d do all he could to support his team member.<\/strong><\/p>\n

Communication is the first and most important step for preventing surprises. When in doubt, over communicate and be sure to provide as many details and facts as possible:<\/p>\n

1.\u00a0\u00a0\u00a0 What\u2019s the situation?
\n2.\u00a0\u00a0\u00a0 Who is\/was impacted and in what way?
\n3.\u00a0\u00a0\u00a0 Who needs to be kept in the loop?
\n4.\u00a0\u00a0\u00a0 Is the root cause known? What can be done to prevent a reoccurrence?
\n5.\u00a0\u00a0\u00a0 Provide status updates<\/p>\n

a.\u00a0\u00a0\u00a0 For large issues with severe impacts, we suggest hourly
\nb.\u00a0\u00a0\u00a0 For medium issues with a moderate amount of disruption, twice daily
\nc.\u00a0\u00a0\u00a0 For issues with minimal impact, daily<\/p>\n

6.\u00a0\u00a0\u00a0 Once the issue\/problem is resolved:<\/p>\n

a.\u00a0\u00a0\u00a0 Identify and share the root cause
\nb.\u00a0\u00a0\u00a0 Document the solution and what will be done so it does not happen again.<\/p>\n

Having a work culture that owns issues, communicates them, and works towards a permanent solution will build integrity and trust levels and prevent unpleasant “surprises”.<\/p>\n

Good management is the art of making problems so interesting and their solutions so constructive that everyone wants to get to work and deal with them.<\/em>
\n\u2014Paul Hawken<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

I just want one normal day at work. No surprises, no emergencies, just a simple day where we can all do our jobs without feeling like the sky is falling. \u2014Unknown Surprises at work are rarely well received except for maybe raises, promotions, or at Halloween. Even surprises that have positive impacts are dimly viewed by some as they are removed from their comfort zone. In general, being kept in[…]<\/p>\n","protected":false},"author":3,"featured_media":16926,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":""},"categories":[7],"tags":[104],"class_list":["post-16942","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-leadership","tag-communication"],"acf":[],"_links":{"self":[{"href":"https:\/\/peopletekcoaching.com\/staging\/wp-json\/wp\/v2\/posts\/16942","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/peopletekcoaching.com\/staging\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/peopletekcoaching.com\/staging\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/peopletekcoaching.com\/staging\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/peopletekcoaching.com\/staging\/wp-json\/wp\/v2\/comments?post=16942"}],"version-history":[{"count":0,"href":"https:\/\/peopletekcoaching.com\/staging\/wp-json\/wp\/v2\/posts\/16942\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/peopletekcoaching.com\/staging\/wp-json\/wp\/v2\/media\/16926"}],"wp:attachment":[{"href":"https:\/\/peopletekcoaching.com\/staging\/wp-json\/wp\/v2\/media?parent=16942"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/peopletekcoaching.com\/staging\/wp-json\/wp\/v2\/categories?post=16942"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/peopletekcoaching.com\/staging\/wp-json\/wp\/v2\/tags?post=16942"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}