{"id":1506,"date":"2013-02-21T00:00:54","date_gmt":"2013-02-21T00:00:54","guid":{"rendered":"http:\/\/dev-peopletekcoaching.pantheon.io\/?p=1506"},"modified":"2021-10-14T21:37:46","modified_gmt":"2021-10-14T21:37:46","slug":"delivering-wow","status":"publish","type":"post","link":"https:\/\/peopletekcoaching.com\/staging\/2013\/02\/21\/delivering-wow\/","title":{"rendered":"Delivering WOW!"},"content":{"rendered":"

Have you ever heard of Zappos? For those that have not, it was founded by Nick Swinmurn\u00a0in 1999 as an online shoe company.\u00a0By 2000, reported revenue was $1.6 million, and in 2009 they were acquired by Amazon for a reported $1.2 billion.<\/p>\n

What makes them stand out? They are known for their amazing corporate culture, with the \u00a0goal to \u201cdeliver wow\u201d \u00a0and \u201chappiness\u201d to both\u00a0customers and\u00a0employees. And, they hired a \u201cculture coach\u201d to make it real.<\/p>\n

\u201cIf we get the culture right, <\/strong><\/em>then everything else,\u00a0<\/strong><\/em>including the customer service,\u00a0<\/strong><\/em>will fall into place\u201d.<\/strong><\/em><\/p>\n

Tony <\/em>Hsieh \u2013 CEO Zappos and author of <\/em>Delivering Happiness<\/em>\u00a0<\/em><\/p>\n

Delivering WOW and Happiness<\/strong><\/em><\/p>\n

At Zappos, they live the belief that by building people and a positive corporate culture, financial success is achieved.<\/p>\n

Their 10 Core Values are:<\/strong><\/em><\/p>\n

    \n
  1. Deliver WOW Through Service and happiness<\/li>\n
  2. Embrace and Drive Change<\/li>\n
  3. Create Fun and A Little Weirdness<\/li>\n
  4. Be Adventurous, Creative, and Open-Minded<\/li>\n
  5. Pursue Growth and Learning<\/li>\n
  6. Build Open and Honest Relationships With Communication<\/li>\n
  7. Build a Positive Team and Family Spirit<\/li>\n
  8. Do More With Less<\/li>\n
  9. Be Passionate and Determined<\/li>\n
  10. Be Humble<\/li>\n<\/ol>\n

    And, they have what they call\u00a05<\/strong><\/em> Structures:<\/strong><\/em><\/p>\n

      \n
    1. VISION:<\/strong>\u00a0\u00a0\u00a0\u00a0\u00a0<\/strong> W<\/em>hat you\u2019re doing<\/em><\/li>\n
    2. PURPOSE:\u00a0\u00a0\u00a0<\/strong>Why you do it<\/em><\/li>\n
    3. BUSINESS MODEL<\/strong>:\u00a0What will fuel you as you\u2019re doing it<\/em><\/li>\n
    4. WOW and UNIQUENESS<\/strong>:\u00a0Factors that set you apart from others<\/em><\/li>\n
    5. VALUES:<\/strong>\u00a0\u00a0\u00a0\u00a0 What matters to you<\/em><\/li>\n<\/ol>\n

      A PeopleTek client sent us the link about Zappos (see below),\u00a0and we\u2019re proud to share he told us \u201cI thought of you when I saw this article about Zappos. I think it fits perfectly in some of your messages regarding management styles and corporate culture\u201d.\u00a0\u00a0 <\/strong><\/em>We feel honored!<\/p>\n

      Are you part of an organization that builds people and promotes a positive culture, and as a result succeeds financially?<\/p>\n

      Read more about Zappos\u2019s here<\/a>.<\/div>\n","protected":false},"excerpt":{"rendered":"

      Have you ever heard of Zappos? For those that have not, it was founded by Nick Swinmurn\u00a0in 1999 as an online shoe company.\u00a0By 2000, reported revenue was $1.6 million, and in 2009 they were acquired by Amazon for a reported $1.2 billion. What makes them stand out? They are known for their amazing corporate culture, with the \u00a0goal to \u201cdeliver wow\u201d \u00a0and \u201chappiness\u201d to both\u00a0customers and\u00a0employees. And, they hired a[…]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":""},"categories":[41,7,30,48],"tags":[63,39,25,50,40],"class_list":["post-1506","post","type-post","status-publish","format-standard","hentry","category-interpersonal-skills","category-leadership","category-success","category-team","tag-behaviors","tag-effectiveness","tag-leadership-traits","tag-maximize-your-team","tag-relationships"],"acf":[],"_links":{"self":[{"href":"https:\/\/peopletekcoaching.com\/staging\/wp-json\/wp\/v2\/posts\/1506","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/peopletekcoaching.com\/staging\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/peopletekcoaching.com\/staging\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/peopletekcoaching.com\/staging\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/peopletekcoaching.com\/staging\/wp-json\/wp\/v2\/comments?post=1506"}],"version-history":[{"count":0,"href":"https:\/\/peopletekcoaching.com\/staging\/wp-json\/wp\/v2\/posts\/1506\/revisions"}],"wp:attachment":[{"href":"https:\/\/peopletekcoaching.com\/staging\/wp-json\/wp\/v2\/media?parent=1506"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/peopletekcoaching.com\/staging\/wp-json\/wp\/v2\/categories?post=1506"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/peopletekcoaching.com\/staging\/wp-json\/wp\/v2\/tags?post=1506"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}