“The most basic of all human needs is the need to understand and be understood.  The best way to understand people is to listen to them”.   — Ralph Nichols In our quick paced society of juggling schedules, meeting deadlines and multi-tasking,  we don’t always allow ourselves to take … [Read more...]

By Michael | August 11, 2011 Asking questions to engage others, listening, and acknowledging what you heard, are  key components for leadership success. Dear Leaders, Do you truly know what’s happening in the workplace?  You may be on top project plans, deliverables, customer rosters, … [Read more...]

” I only wish I could find an institute that teaches people how to listen.  Business people need to listen at least as much as they need to talk. Too manypeople fail to realize that real communication goes in both directions.” –Lee Iacocca In our quick paced society of juggling schedules, … [Read more...]