PeopleTek: Communication – Success or Illusion?

“The single biggest problem in communication is the illusion that it has taken place”.

-George Bernard Shaw

When we send our message, the receiver has filters that may impact the accurate receipt of our message.  The filters include:

Verbal
Para-verbal
Body language
Personal space

VERBAL COMMUNICATION is:

-The usage of words
-The ability to control what we say
-A common belief that we all interpret words the same

PARA – VERBAL COMMUNICATION is:

-The way something is said
-How quickly we speak, pause, tone of voice, intensity levels
-Our words may not match our delivery!

BODY LANGUAGE COMMUNICATION is:

-How we physically communicate
-Do we stand, cross our arms, roll our eyes, shake hands firmly, make eye contact?
-Facial expressions and eye contact impact interpretations

PERSONAL SPACE COMMUNICATION:

-Includes the space between you and others
-How you arrange your work space (cluttered vs. neat / organized vs. disorganized)
-Choice of decorations / personal touches
-Your personal appearance!

Communication improves with awareness. What positive communication behaviors do you exhibit? What are your trouble spots? Make it your goal to communicate with confidence and have your message accurately interpreted!

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